If your account is not working normally or your document transaction is behaving in an unusual way, please be sure to check the Tradeshift Platform Status Page: https://status.tradeshift.com/

If no platform disturbances are noted on the Platform Status Page, please try one or more of the below basic troubleshooting steps:

• Update your browser to the latest version.
• Try different browsers (such as Firefox or Safari) if Google Chrome does not work.
• Clear the cache of your browser.
• Ensure that JavaScript is enabled in your browser.
• Ensure that your firewall settings are not blocking Tradeshift domains requesting scripts.
• Restart your computer.
• Try using a different device to log in.

If none of the above steps fix your issue, please reach out to our support team via this link.

In order to hasten the resolution process, we kindly ask that you include below relevant information in the support ticket :

• A full screenshot that includes the URL; this is important to ensure your account is working correctly.
  
  



• Your Tradeshift account company name. If you have multiple accounts, provide the specific branch where the issue takes place.
• The user email address that is facing the error and how many users from your company are experiencing the same issue.
• Steps that need to be taken to reproduce the issue, for example :
  • Select the Document Manager App.
  • Input the Document number into the search bar.
  • Click into the Document number.
  • Receive error message / blank screen.
• What is the browser you are using? Example : Firefox, Google Chrome, Safari etc.